Returns & Refunds
We want you to be 100% satisfied with your purchase from Personalised Island. If you are not satisfied with our product, you can choose to return your order to us for a full refund as long as the following conditions are met:
- You are still within the first 30 days of your order being shipped.
- If a product is personalised we are unable to accept returns. Products can be purchased without personalisation by leaving the "Name" field blank.
- Your order is returned in its original condition (product, packaging, miscellaneous items such as instruction sheets, etc. all in original condition and intact).
- Please get in touch with us if you'd like to request a return. If the above conditions have been met, and your return is authorised, we will issue your refund (once we receive the returned order). Please allow up to 3-5 business days for the refund to fully process.
If you are looking for an exchange for a faulty product please contact us via our contact us page or live chat and we will organise a FREE exchange!